Pre-Training Qestionnaire To ensure the training we deliver is consistent with your dealership culture, we ask that you take a few minutes to tell us about your current write-up process. 1. Do you currently have a documented write-up process in place? Yes - non-written Yes - providable written process No 2. Do you utilize a porter or greeter? Yes No 3. Are you using a tablet or iPad on the service drive? Yes No 4. Are Customer Pay opportunities presented by: Appointment Coordinator(BDC) Service advisor on-the-drive and/or technician after the multipoint inspection 5. Where do your advisors complete the write-up? At the vehicle At thier desk Both 6. How do your advisors present factory recommended maintenance? Trifolds/Paper Counter mat/Menu Board Electronic Menu Electronic Menu (Provider: 7. Are you utilizing pre-writes? Yes No 8. Do you pre-print customer history and factory warranty info? Yes No 9. How do your techs complete a Multi-Point Inspection? Carbon Copy Electronically 10. When do you measure the vehicles tire depth? During write-up During MPI 11. Are your advisors looking under the hoods during the walk around? Yes No If yes, a What are they looking for? b. What are they showing the customer? 12. Diagnosis Processa. What is the initial estimate for diagnose and advise?b. Do you charge if you are unable to duplicate or find the concern? Yes No c. If the technician locates problem and the customer authorizes the repair: Customer pays diagnosis fee Fee is applied to the repair d. If the car is still under warranty, does the customer still need to authorize diagnosis? Yes No 13. During the training sessions, will the advisors be sharing or using individual computers? Yes No 14. Will you (Manager/Director) be able to sit in on the training? Yes No 15. What DMS are you currently using? NOTE. If your current process does not include one of the above items, Let Us Know, we can structure training around the missing piece.
